probuild+ Privacy Policy

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probuild+ acknowledges and respects the privacy of individuals. This policy explains how we deal with your personal information as you interact with us.

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This Privacy Policy applies to probuild+ and its related entities (probuild+, 'we', 'our' or 'us') and the personal data that we collect online through your use of our website, including any other websites operated by probuild+ ("website"), email or offline through your interactions with us, including completion of forms and project consultations.

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As a specialized cladding remediation contractor, probuild+ regularly handles and transfers "personal data" (being information which is capable of identifying an individual) in connection with building compliance projects, property assessments, and remediation services across Victoria.

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From time to time, we may change our policy on how we deal with personal data or the types of personal data which we hold.

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What sort of personal data do we collect?

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The personal data that we collect will vary depending on the reason for collecting the data. In all cases, we will collect personal data about an individual that is relevant to our business relationship with them. This data may include, without limitation, the individual's name, physical address, e-mail address, telephone number, fax number, property details, building information, and service preferences.

In some cases, we may be required to collect certain types of personal data by law, particularly in relation to building compliance and safety regulations.

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While you are not obligated to provide any personal data to us, if you do not provide us with personal data we may not be able to provide our cladding remediation services to you or process your compliance assessment request.

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How do we collect personal data?

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We usually collect personal data directly from the individual to whom it relates, including over the telephone, by correspondence (e.g., project inquiry forms, letters, or email), electronically through our website, or in person during site assessments and project consultations. However, we may also collect personal data from third parties with whom we do business, including property managers, strata committees, consulting engineers, and building surveyors.

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Our IT systems provide and store a variety of information, such as information that can identify an individual and which contains related project and property details.

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This includes information gathered through business-related devices and software, website data including cookies, browsing history, and project inquiry details.

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What is our purpose for handing personal data?

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We use personal data to enable us to provide and improve our cladding remediation services, compliance assessments, project management, and methods of communication, to undertake building assessments and analysis, and for administrative, business-related and marketing purposes (including marketing by electronic means). Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt out instructions provided in the communication.

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We also use personal data to protect our rights and interests, the rights and interests of other website users and any other person, and as necessary to enforce this Privacy Policy. In addition, we use personal data to comply with applicable legal or regulatory obligations, including building compliance requirements and in connection with requests from law enforcement, building authorities, or other governmental agencies.

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We will take reasonable steps to ensure that you are aware of the purposes for which we handle that personal data, except where our collection or disclosure of the personal data is required by law.

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Personal data should only be handled for purposes notified to you, any purpose that you consent to or as otherwise required by law.

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Do we disclose personal data to others?

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We may transfer or disclose personal data to the following parties:

• Related entities within the probuild+ group and their employees;

• External service providers, such as contractors, consultants, suppliers, and subcontractors who assist us in providing our cladding remediation services (e.g., specialised removal contractors, facade installers, building certifiers, engineering consultants, technology service providers) and those that act as data processors, auditors, taxation and legal advisors;

• Building authorities, regulatory bodies, government agencies and law enforcement bodies;

• Property managers, strata committees, building owners, and consulting professionals involved in compliance projects; and

• Other parties as permitted by law.

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We may disclose, use, aggregate, anonymous, pseudonymised or de-identified information about users for marketing, advertising, research, compliance, or other purposes.

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What do we do to help protect personal data?

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We take reasonable steps to protect personal data from misuse, interference or loss and unauthorised access, modification and disclosure with appropriate safeguards and security measures and restrict access to those who have a legitimate business purpose and reason for accessing it. We store most data about you in computer systems and databases operated by either us or our external service providers.

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However, safeguards and security measures apply to personal data in both electronic and hard copy form, and we also ensure information is secured with limited access.

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Personal data is only retained for as long as it is necessary for the identified purposes, to the extent necessary for purposes reasonably related to those identified purposes (for example, project documentation, warranty obligations, or resolving disputes) or as required by law. Electronic data may be stored indefinitely.

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How can you access and update your personal data?

 

Personal data should be accurate, complete and kept up to date. If you wish to request access to, correction of, an update to or erasure of your personal data, you can contact us using the contact details set out below. In most circumstances we will allow you access to your personal data (including where you wish to verify your personal data). However, access may be refused where we are permitted or required by law to refuse access to such data. If we refuse your request to access your personal data, we will provide reasons for the refusal.

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You may also contact us to object to our handling of your personal data on legitimate grounds relating to your situation. We request that you provide us with as much detail as you can about the particular personal data concerned in order to help us consider and, if appropriate, action your request.

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In some circumstances, you may be entitled to request a copy of the personal data relating to you which we hold. If you wish to exercise this right, please contact us on the details set out below.

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There is no fee for requesting that your personal data be corrected or for us to make corrections. We reserve the right to charge a fee (where permissible) to cover the reasonable costs incurred by us in processing your request to access your personal data, such as photocopying, administration and postage costs.

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Have a privacy enquiry?

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If you have any enquiries regarding this Privacy Policy, wish to access or amend your personal data or wish to make a complaint in relation to how probuild+ handled your personal data, you should contact us at:

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probuild+
PO BOX 3799
Ivanhoe, Victoria, Australia

Email: info@probuildplus.com.au
Phone: 1300 800 727